JetlyPack Travel – Travel Document Delivery Policy
At JetlyPack, we’re dedicated to ensuring you receive your travel documents and confirmations smoothly and on time. Please review our delivery policy below:
1. Processing Time
All bookings and travel documents are processed within 1–3 business days after your booking is confirmed.
Bookings made on weekends or public holidays will be processed on the next business day.
You’ll receive a confirmation email once your documents are prepared and ready to be sent.
2. Delivery Methods & Timelines
We offer multiple delivery options based on your travel needs:
Standard Delivery: E-documents sent via email within 5–7 business days.
Expedited Delivery: E-documents delivered within 2–3 business days.
Express Delivery: E-documents delivered within 24–48 hours.
Physical delivery (if required for visas or tour packages) may vary by region and service.
3. Delivery Costs
Delivery costs, if applicable, will be calculated at checkout based on the method chosen and your location. We aim to keep these costs minimal.
4. International Delivery
We primarily offer electronic delivery worldwide.
For physical deliveries, we currently only ship within [Insert Country/Region].
International clients should ensure customs requirements are met for any physical travel kits or documents. JetlyPack is not responsible for customs delays or charges.
5. Tracking & Confirmation
Once your documents have been dispatched, you’ll receive a confirmation email with delivery or tracking details (if applicable).
Use this to monitor your delivery status at any time.
6. Lost or Delayed Deliveries
If you haven’t received your travel documents or they arrive incomplete or damaged, contact us within 7 days of the expected delivery.
We’ll investigate immediately and offer a solution — either reissuing the documents or offering a suitable alternative.
7. Address Accuracy
Please ensure all email and shipping information is accurate before confirming your booking.
JetlyPack is not liable for delays due to incorrect addresses provided by the customer.
8. Contact Us
Still have questions? We’re here to help.
📧 [email protected]
